Privacy Policy

Updated December 16, 2024

Introduction

Linda Coussement / Inspired Process ("Company," "we," "us," or "our"), registered in the Netherlands, respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy governs your access to and use of www.lindacoussement.com, including any content, functionality, and services offered on or through www.lindacoussement.com (the "Website") and our learning platform, whether as a guest or a registered user.

When accessing the Website and our services, the Company will learn certain information about you, both automatically and through voluntary actions you may take during your visit. This policy applies to information we collect on the Website, through our learning platform, and in email, text, or other electronic messages between you and the Website.

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller

For the purpose of applicable data protection legislation, the data controller is:

Linda Coussement / Inspired Process
Haarlem, The Netherlands
Email: linda@lindacoussement.com

Information We Collect

Information You Provide to Us

We collect information that users provide by:

  • Filling out forms on the Website

  • Registering for courses or programs

  • Creating an account on our learning platform

  • Communicating via contact forms

  • Responding to surveys

  • Providing comments or feedback

  • Placing orders for products or services

This information may include:

  • Name and contact details

  • Billing and payment information

  • Course preferences and learning goals

  • Professional background

  • Communications with us

Learning Platform Data

Through our learning platform (Thrivecart Learn), we collect:

  • Course progress and completion data

  • Quiz and assessment results

  • Engagement with course materials

  • Comments and interactions within the platform

  • Time spent on course materials

  • Completion certificates

  • Support requests and interactions

Mentor Session Data

Through our mentor sessions, we collect:

  • Session recordings (with explicit permission)

  • Notes and documentation from sessions

  • Intake form responses

  • Pre-session questionnaire responses

  • Post-session feedback responses

  • Emergency contact information

  • Session scheduling preferences and data

  • Communication history related to sessions

Special Category Data

We understand that during mentor sessions, you may voluntarily share sensitive personal information. We:

  • Only collect what's necessary for providing our services

  • Store such information with enhanced security measures

  • Limit access to this information strictly to the mentor

  • Delete such information when no longer needed

Photography Print Orders

When you purchase photography prints through our service, which are fulfilled by our print-on-demand partner Creative Hub, additional information is collected:

  • Shipping address

  • Order preferences (print size, finish, etc.)

  • Delivery tracking information

This information is shared with Creative Hub to fulfill your order. Creative Hub processes this data according to their own privacy policy, which you can review on their website. We only retain order records as required for business administration and customer service.

Automatically Collected Information

As you navigate through our Website and learning platform, we may use automatic data collection technologies including Google Analytics to collect:

  • Technical information about your device

  • Browsing actions and patterns

  • IP address

  • Operating system and browser type

  • Time spent on pages

  • Pages visited

  • Links clicked

  • Language preferences

Use of Your Information

We use the information we collect to:

  • Deliver your purchased courses and programs

  • Track and certify your course progress

  • Provide customer support

  • Process your payments

  • Send administrative communications

  • Improve our courses and services

  • Analyze and optimize our platform

  • Comply with legal obligations

  • Prevent fraud

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract execution (delivering purchased courses)

  • Legal obligation (tax records)

  • Legitimate interests (improving our services)

  • Consent (marketing communications)

Data Storage and Security

Your data is stored securely within the European Economic Area (EEA) and other locations where our service providers operate. We implement appropriate technical and organizational measures to protect your personal data.

Service Providers and Data Processing Locations

We use various service providers to operate our business:

  • Website hosting

  • Email service provider

  • Thrivecart Learn platform

  • Print fulfillment partner (Creative Hub)

  • Payment processors

  • Analytics services

While we are based in the Netherlands, some of these providers may process data in other locations. We ensure all providers comply with applicable data protection regulations through appropriate safeguards.

Mentor Session Security

For mentor sessions specifically:

  • Session recordings are stored securely on Google Drive

  • Access provided via secure, ongoing access link

  • Recordings are automatically deleted after 30 days

  • Notes are stored in encrypted format

  • Emergency contact information is stored separately with restricted access

  • Advanced security measures protect all session-related data

Third-Party Data Processors

We use Google Drive for secure storage of session recordings. Google acts as a data processor in this context:

  • Data is processed in accordance with Google's Data Processing Terms

  • Storage follows Google's security standards and certifications

  • Data center locations comply with relevant privacy regulations

  • Automatic deletion processes are implemented through Google's systems

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected:

  • Account information: As long as your account is active

  • Course progress and completion data: 5 years after course completion

  • Payment information: As required by tax and accounting laws (7 years in the Netherlands)

  • Marketing communications: Until you unsubscribe

Mentor Session Records

We retain mentor session data as follows:

  • Session recordings: 30 days

  • Basic session notes: 2 years (legal requirement)

  • Intake forms: Duration of client relationship

  • Feedback forms: 2 years

  • Emergency contact info: Updated annually or upon request

  • Scheduling data: 2 years from last session

Note: All retention periods begin from the date of last client interaction unless otherwise specified.

Cookies and Tracking Technologies

Website Cookies

We use cookies and similar technologies to:

  • Maintain your session

  • Remember your preferences

  • Understand how you use our services

  • Improve your experience

Learning Platform Cookies

Our learning platform uses cookies to:

  • Authenticate your account

  • Track course progress

  • Maintain your session

  • Save your preferences

  • Ensure platform functionality

You can control cookies through your browser settings, although disabling certain cookies may limit your ability to use platform features.

Your Rights

Under GDPR and other applicable laws, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

Specific Rights Regarding Course Data

For course participants, you can:

  • Access your complete course progress data

  • Download completion certificates

  • Request deletion of your student profile

  • Transfer your course data (where technically feasible)

International Data Transfers

As we serve students worldwide, your data may be transferred internationally. We ensure appropriate safeguards are in place through:

  • EU Standard Contractual Clauses

  • Adequacy decisions

  • Other legal mechanisms as applicable

Children's Privacy

Our Website and services are not intended for children under 16. We do not knowingly collect or solicit personal information from children under 16. If you are under 16, do not use our services or provide any information to us.

Email Communication

Email Policies

We are committed to keeping your email address confidential. We:

  • Do not sell, rent, or lease our subscription lists

  • Provide clear unsubscribe options in every email

  • Honor opt-out requests promptly

  • Only send marketing emails with consent

Marketing Communications

If you opt to receive free resources or register for our services, we will only enroll you in our newsletter with your affirmative consent. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Emailing linda@lindacoussement.com

Third-Party Links and Services

Our Website and courses may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by an updated "Last Updated" date. Your continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Linda Coussement
Email: linda@lindacoussement.com