Terms and Conditions
Updated: December 16, 2024
1. Introduction
Please read these Terms and Conditions ("Terms") carefully before using www.lindacoussement.com (the "Service") operated by Linda Coussement / Inspired Process ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
2. Products and Services
2.1 Digital Products
Online Courses
Full access granted upon payment
60-day satisfaction guarantee
Access through our learning platform
Downloadable supplementary materials where applicable
Digital Books and Workbooks
Instant download upon purchase
No refunds due to digital nature
Limited to personal use
Download monitoring for abuse prevention
2.2 Photography Prints
Order Fulfillment
Prints produced and fulfilled through Creative Hub
Processing time: 1-2 business days
Shipping times vary by location and method selected
Print Specific Terms
All prints are produced on-demand
Colors may vary slightly from digital preview
Sizing is as specified in product description
Custom framing options where available
Print Returns and Damages
No returns on undamaged prints
Damage claims must be filed within 30 days
Photographic evidence required for damage claims
Replacement or refund at our discretion
International Orders
Customer responsible for duties/customs fees
Additional charges may apply at customs
No guarantee of customs clearance
Local import regulations apply
2.3 Coaching and Consulting Services
Session Terms
48-hour cancellation notice required
No refunds for missed sessions
Rescheduling subject to availability
Package terms as specified at purchase
Package Terms
Can be discontinued with notice
Refunds for unused sessions only
Monthly payments where applicable
Termination for missed payments
Mentor Session Specific Terms
Session Requirements
Completion of intake form required before first session
Stable internet connection required
Quiet, private space required
Camera enabled for video calls
Emergency contact information must be provided
Recording Terms
Sessions may be recorded with mutual consent
Recordings stored securely on Google Drive
Available for 30 days via ongoing access link
Download within retention period recommended
No unauthorized recording by clients
No sharing or distribution of recordings
Communication Boundaries
One follow-up email question permitted per session
Questions must be specific and clearly stated
Complex topics should be saved for sessions
48-hour response time for non-emergency matters
Extended email correspondence not available
Emergency protocol as specified in agreement
No informal messaging or social media contact
Client Responsibilities
Complete intake form prior to scheduling
Provide accurate information
Maintain professional boundaries
Respect session timeframes
Follow emergency protocols when applicable
Download recordings within retention period
Acknowledge agreement terms before session
Service Limitations
Not a substitute for professional therapy
No crisis or emergency support
No medical or health advice
No legal or financial advice
3. Purchases and Payments
3.1 Payment Terms
Secure processing through authorized providers
Valid payment method required
Accurate billing information required
Right to refuse suspicious transactions
3.2 Subscription Products
Terms
Automatic recurring billing
Cancel anytime policy
Continued access during paid period
7-day refund window for new subscriptions
Cancellation
Cancel through account settings
Email cancellation accepted
24-hour processing time
No refund for current period
3.3 Payment Plans
Terms as specified at purchase
Access revoked for missed payments
No refunds for partial completion
Reinstatement at our discretion
4. Refund Policies
4.1 Online Courses
60-day satisfaction guarantee
Full refund available
Request via email
Processed within 48 business hours
4.2 Digital Products
No refunds on downloads
Technical support provided
Alternative formats available
Case-by-case exceptions
4.3 Photography Prints
No refunds except for damage
30-day claim window
Replacement preferred solution
Return shipping covered for valid claims
4.4 Coaching Services
No refunds within 48 hours of session
Package refunds for unused sessions
Prorated refund calculation
No refunds on attended sessions
5. Intellectual Property
All content and materials available on the Service, including but not limited to:
Course materials
Digital products
Photography
Website content
Brand elements
Are the property of Linda Coussement / Inspired Process or its licensors and are protected by applicable intellectual property laws.
5.1 Usage Rights
Personal use only
No commercial use
No redistribution
No derivative works
6. Accounts and Access
6.1 Account Requirements
Accurate information required
Age 18+ required
Password security required
Responsible for all activity
6.2 Account Termination
At our discretion
For Terms violation
For suspicious activity
For extended inactivity
7. Third-Party Services
7.1 External Links
Not endorsed by us
At your own risk
Subject to their terms
No liability assumed
7.2 Service Providers
Learning platform
Payment processors
Print fulfillment
Shipping services
8. Limitation of Liability
We shall not be liable for any:
Indirect damages
Lost profits
Data loss
Service interruptions
Third-party actions
9. Legal Compliance
9.1 Governing Law
Laws of the Netherlands
Without conflict provisions
International sales conventions excluded
Local regulations respected
9.2 Dispute Resolution
Good faith negotiation
Dutch courts jurisdiction
English language proceedings
Legal fees responsibility
10. Changes to Terms
30-day notice for material changes
Continued use equals acceptance
Regular review recommended
Email notification for major updates
11. Contact Information
For questions about these Terms:
Email: linda@lindacoussement.com
12. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
13. Entire Agreement
These Terms constitute the entire agreement between us regarding our Service.