Terms and Conditions
Updated: June 1, 2024
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using www.lindacoussement.com (the “Service”) operated by Linda Coussement / Inspired Process (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Product Download
After your purchase of products delivered by internet download has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty-four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
Physical Products and Shipping
Our photography prints are produced and fulfilled through Creative Hub. When you purchase a photography print, you agree to the following terms:
Order Processing and Fulfillment: Once your order is placed, it will be processed by Creative Hub. The typical processing time is 1-2 business days. After processing, your order will be shipped to the address you provide during checkout.
Shipping: Shipping times and costs vary based on your location and the shipping method selected. We are not responsible for delays caused by the shipping carrier or any damages incurred during shipping.
Returns and Exchanges: Due to the custom nature of our photography prints, all sales are final. We do not accept returns or exchanges unless the product arrives damaged or there is a defect. In such cases, please contact us within 30 days of receiving your order with photographic evidence of the damage or defect, and we will arrange for a replacement or refund.
Customs and Duties: For international orders, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Subscription Products
Subscription products are products that customers pay a recurring subscription fee to have continued access to the product or service.
Subscription fees are automatically charged on an on-going, monthly basis, using whatever payment method the customer has provided.
“Subscription products,” “memberships” and “subscription services” all refer to the same type of product, and are all subject to the same policies.
Subscription Product Refund Policy
Subscription products are eligible for a full, no-questions-asked refund during the seven (7) days following enrollment.
After the first seven (7) day period, refunds are no longer offered for any reason.
Subscription products/services may be cancelled at any point in time, with no advance notice necessary, except where a specific product or service package's terms differ. (For example, in the case of purchasing a one-year membership.)
When a subscription is terminated or a membership is cancelled, no additional fees shall be charged.
Subscriptions/memberships can be cancelled without charge up until the next month's fee is charged. If cancellation is requested less than 24 business hours prior to the subscription fee being processed, the customer may be charged for the following month's subscription.
Any cancellation requests made after a given month's subscription fee has been charged are NOT eligible for refund, and refund will not be provided. Membership/subscription can be terminated at that time, and the customer will not be subject to any future charges.
If a subscription/membership is cancelled mid-way through a billing cycle, the customer will continue to have access to the product/service for the remainder of the billing cycle, unless a refund was provided.
Payment Plan Policy
This policy applies to products which are purchased via a payment plan option.
In the event that the terms of the payment plan are not fulfilled, the payment plan will be cancelled, and product access will be revoked. In this instance, no refunds will be provided.
Refund Policy (Digital Goods)
We stand behind our products and your satisfaction with them is important to us. However, because our digital goods are delivered via internet download and available for instant access, we typically do not offer refunds for certain products.
Online Courses (including Metamorphosis): We offer a 60-day satisfaction guarantee for all our online courses. If you are not satisfied for any reason, you can request a full refund within 60 days of purchase. Refunds will be processed within 48 business hours of receiving your request. To request a refund, please contact us at linda@lindacoussement.com.
Digital Books and Downloadable Workbooks: Due to the nature of digital books and downloadable workbooks, we do not offer refunds for these products. If you encounter any issues with your download, please contact us at linda@lindacoussement.com and we will assist you in resolving the issue.
By purchasing our digital goods, you acknowledge and agree to these terms regarding refunds and satisfaction guarantees.
Refund Policy (Coaching and Consulting)
Your satisfaction with our services is important to us. However, when you purchase coaching or consulting, you are paying for reserved sessions on the calendar of Linda Coussement. There are no refunds for single sessions canceled within 48 hours prior to the scheduled session. There are no refunds given for service sessions that you fail to attend.
Results are dependent on many variables and thus cannot be and are not guaranteed. Therefore, we do not offer refunds for coaching services or consulting services, excepting the following:
If you purchase a service and cancel prior to 48 hours before your first scheduled session, your payment will be refunded in full.
Service packages can be discontinued at any time, and a refund will be given for any sessions not yet redeemed. For example, if you were to purchase a service package including five sessions, and chose to discontinue your agreement after the second session, then you would receive a refund for your remaining three sessions (which would be equal to 60% of the total package rate).
If paying installments for a service package, payments are due monthly. Failure to remit payment according to the agreed-upon schedule will terminate the service package, and no refund for unused sessions will be provided.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other websites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.
Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Linda Coussement / Inspired Process and its licensors. The Service is protected by copyright, trademark, and other laws of both the Netherlands and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Linda Coussement / Inspired Process.
Links to Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Linda Coussement / Inspired Process.
Linda Coussement / Inspired Process has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Linda Coussement / Inspired Process shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Indemnification
You agree to defend, indemnify and hold harmless Linda Coussement / Inspired Process and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) content posted on the Service.
Limitation of Liability
In no event shall Linda Coussement / Inspired Process, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Linda Coussement / Inspired Process its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Contact Us
If you have any questions about these Terms, please contact us at:
linda@lindacoussement.com